(4.3 / 5)1826+ Ratings

Kirklands Reviews

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Overall Rating

4.3
8 Reviews
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About Kirklands

Kirklands.com is a well-known online store that offers a wide range of products and services. The store specializes in home decor, wall decor, furniture, and unique gifts. Customers can find a variety of items including wreaths, vases, outdoor rugs, solar stools, pillows, picture frames, candles & fragrance, floral, canvas art, mirrors, throws, kitchen & dining items, baskets & boxes, lighting, area rugs, bedding, and curtains. In addition to these, they also offer framed art, lamps, decorative accessories, textiles, bed and bath items, kitchen and dining accessories, garden-related accessories, outdoor living items, and artificial floral products. They also have a variety of bedroom and bath decorations and utilities such as pillows, blankets, towels, nightshades, and tissue paper holders. They also offer home accents like floral arrangements, statutes, figurines, and fireplace accessories. The website also provides excellent customer service with features like order status tracking, privacy & security guarantees, shipping information, email sign up for sales and specials, pricing policy, and a return policy.

Kirklands Pros & Cons

Pros and Cons of Kirkland's

Pros

  • Wide Variety of Products: Kirkland's offers a broad selection of home decor, furniture, textiles, and gifts, catering to diverse tastes and styles.
  • Affordable Pricing: Many items are known for their affordability, making it accessible for budget-conscious shoppers.
  • E-commerce Convenience: The online platform allows customers to shop from home, enhancing the shopping experience.
  • Frequent Sales and Promotions: Regular discounts and clearance events provide opportunities for additional savings.
  • Physical Store Availability: With numerous locations across the U.S., customers can choose to shop in-store if preferred.

Cons

  • Customer Service Issues: Reports indicate challenges with customer service, including long wait times and unresponsive support.
  • Delivery Problems: Some customers have experienced delays in shipping and issues with order fulfillment.
  • Durability Concerns: Complaints about the longevity of certain products, particularly furniture, suggest that quality may vary.
  • Limited Return Window: The return policy allows only 30 days for refunds, which may be restrictive for some shoppers.
  • Inconsistent Stock Availability: Inventory can fluctuate, leading to difficulties in finding specific items.

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Kirklands Customer Reviews (8)

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Apolline Labrie
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Feb 8, 2023
Leila Azevedo
Leila Azevedo
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Feb 8, 2023
Clémence Meilleur
Clémence Meilleur
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Feb 4, 2023
Thomas Sanchez
Thomas Sanchez
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Feb 4, 2023
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Riley Bryant
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Feb 4, 2023
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Feb 3, 2023
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Feb 3, 2023
Kazbek Bazhaev
Kazbek Bazhaev
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Feb 2, 2023

Kirklands Customer’s Q&A

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Kirklands Features and Benefits

Kirklands.com is an American retail chain that sells home decor, furniture, textiles, accessories, and gifts. It operates 329 stores in 35 states as well as an e-commerce enabled website. The company was founded in 1966 and is headquartered in Brentwood, Tennessee.

Key features and benefits of shopping at Kirklands.com include:

  • Wide variety of products: From home decor and furniture to textiles, accessories, and gifts, Kirklands.com offers a broad range of items to choose from.
  • E-commerce platform: Kirklands.com's online store allows customers to shop from the comfort of their own homes.
  • Numerous physical stores: With 329 stores across 35 states, customers have the option to shop in-store if they prefer.
  • Unique and affordable items: Kirklands.com is known for its unique, authentic, and affordable items for home decor.

Kirklands Pricing

Pricing Information for Kirkland's

Kirkland's offers a wide range of unique, quality merchandise at affordable prices. All prices are listed in U.S. dollars.

Key Pricing Features

  • Regular Prices: Items generally feature competitive pricing, with many products available at discounted rates.
  • Sales and Promotions: Kirkland's frequently runs promotions, offering discounts ranging from 25% to 50% off on various items.
  • Clearance Items: Some clearance items may be priced below $10, providing additional savings opportunities.
  • Price Adjustments: A one-time price adjustment is available within 14 days of purchase if the item goes on sale, excluding seasonal, "as-is," and clearance items.

Additional Considerations

Pricing may vary based on location and availability, and customers are encouraged to check both online and in-store for the best deals.

Payment Method

Payment Methods Accepted by Kirkland's

Kirkland's offers a variety of payment methods for customer convenience:

  • Credit and Debit Cards: Major credit cards such as Visa, MasterCard, American Express, and Discover are accepted.
  • PayPal: Payments can be made using PayPal for both online and in-store purchases.
  • Gift Cards: Kirkland's gift cards can be used as a payment method.
  • Sezzle: A buy now, pay later option is available, allowing customers to split their payments into four interest-free installments over six weeks.

Not Accepted

  • Google Pay, Apple Pay, Amazon Pay, and cryptocurrency payments are not accepted at Kirkland's.

Kirklands FAQs

FAQ

How To Open A Kirklands Account?

How to Open an Account on Kirkland's Website

To open an account on Kirkland's website, follow these steps:

  1. Visit the Website: Go to kirklands.com.
  2. Account Creation: Click on the "Sign In" link, usually found at the top right corner of the homepage.
  3. Create Account: Select the option to "Create an Account."
  4. Fill Out Information: Provide the required information, including your name, email address, and a secure password.
  5. Agree to Terms: Review and agree to the terms and conditions.
  6. Submit: Click on the "Create Account" button to finalize the process.

After completing these steps, an account will be created, allowing access to exclusive offers and order tracking features.

FAQ

Kirklands Return Policy?

Return Policy Overview

Kirkland's allows returns and exchanges within 30 days of purchase. Items must be in original condition, unused, and in the original packaging to qualify for a full refund.

Important Details

  • Refund Method: Refunds are issued to the original payment method.
  • After 30 Days: Returns made after 30 days will receive a gift card for the current value of the item plus tax.
  • Restocking Fee: A 10% restocking fee may apply to certain returns.
  • Non-Refundable Items: Clearance items, live plants, and personalized products are not eligible for return.

Return Process

  • In-Store Returns: Customers can return items at any Kirkland's retail location.
  • Mail Returns: For mail returns, a return label must be printed, and items should be securely packed.

Special Conditions

  • Damaged items must be reported within three days of delivery for a resolution.
  • Holiday purchases made between November 1 and December 24 can be returned until January 31 of the following year.

For any further assistance or specific inquiries, contacting customer service is recommended.

FAQ

Kirklands Alternatives

Here are the top 10 alternatives to Kirklands.com:

  1. HomeGoods: Offers a range of home decor, furniture, and accessories with constantly changing inventory.
  2. Michaels: A craft store that also carries a wide selection of home decor and accessories.
  3. Target: Offers furniture, small accent chairs, rugs, and seasonal decor with everyday low prices.
  4. Grandin Road: Specializes in vintage-style home decor and accessories with a modern twist.
  5. Pier 1: An online store offering a variety of home decor items.
  6. World Market: Known for its unique, authentic, and affordable items for home decor.
  7. Crate and Barrel: Offers a variety of high-quality home decor items.
  8. Bed Bath & Beyond: Provides a wide variety of home goods and decor items.
  9. Williams-Sonoma: Known for its high-quality home goods and kitchen items.
  10. Hobby Lobby: Offers a wide variety of craft supplies and home decor items.

These stores offer a variety of home decor, furniture, and accessories similar to Kirklands.com. They are worth checking out for anyone looking for alternatives.

FAQ

About Kirklands.com Payment Method?

Kirklands.com offers several payment methods. Customers can use the Kirkland's Home Credit Card to make purchases. This card allows customers to earn 2x points or choose special financing. However, customers cannot earn 2x points and receive special financing at the same time. If special financing is chosen, customers will still receive 1 point for every $1 spent. This excludes gift card purchases. The Kirkland’s Home credit card is issued with approved credit by Wells Fargo Bank, N.A. Customers can also make payments online via the Wells Fargo Online portal. Additionally, payments can be made on doxo with a credit card, debit card, Apple Pay, or bank account. Please note that all this information is subject to change. For the most current information, it is recommended to visit the official Kirkland's website or call their customer service.

FAQ

Kirklands.com Return Policy?

Kirklands.com has a return policy that allows returns and exchanges up to thirty (30) days from the date of purchase. If it has been more than thirty (30) days from the purchase date, a gift card for the current value of the item plus tax may be provided. However, any item that is past ninety (90) days from the date of purchase may be refused.

As for the shipping policy, the shipping and handling rates for Ship to Home are determined by the total order amount before tax. Standard Delivery orders are shipped via standard ground service and are estimated to arrive within 3-7 business days. Some items are shipped via FedEx SmartPost®, which utilizes the U.S. Postal Service for final delivery on a standard business day. Kirklands.com also offers free shipping to the Kirkland’s Home store of your choice on select items. These items typically arrive at the store within 7-10 business days (up to 15 days for West Coast stores). After it is received by the store, you will have 21 days to pick up your order before it is cancelled. Occasionally, Kirkland’s Home may offer promotions for free standard shipping on your online purchase. Please note that Kirklands.com is currently unable to ship to U.S. Territories, international locations, Alaska, Hawaii or PO Box addresses.

FAQ

About Kirklands.com Prices and Cost?

Kirklands.com offers a wide range of unique, quality merchandise at affordable prices. All prices on the site are listed in U.S. dollars. The pricing, promotions, styles, and availability of items may vary by store location and online. Kirkland’s Home offers a one-time price adjustment within fourteen (14) days of the purchase date as long as you have the original receipt. However, this does not apply to seasonal merchandise, "as-is" items, and clearance items. Also, Thanksgiving, Black Friday and Cyber Monday coupons, promotions and offers are not eligible for a price adjustment on previous purchases.

In case of pricing errors, orders placed for products with incorrect pricing are subject to cancellation. The prices of items in your shopping cart reflect the selling price of the item at the time it was added to your cart. However, placing an item into your shopping cart does not reserve the price shown. Prices are subject to change. The item’s current selling price will display on the Order Confirmation page at the end of the checkout process. The price of an item cannot be confirmed until your order enters the shipping process.

Select oversized items may incur a separate delivery surcharge, depending on the size and weight of the item. This charge will be displayed on the item’s product detail page as well as in the Order Summary of the checkout process.

In-store prices and online prices may differ due to item availability and promotional pricing. Additionally, sales and promotions offered in stores and online may differ. Buy One Get One offers apply to in-store purchases only; online prices reflect BOGO savings.

Gift cards and eGift cards may be purchased and redeemed in stores and online. Kirkland's also offers a variety of sales and clearance items with prices lower than $10 on some of their clearance home decor.

FAQ

Does Kirklands refund shipping charges?

Kirklands refunds shipping charges only for damaged orders. All other shipping charges are non-refundable.
FAQ

How can I track my Kirklands order?

You can track your order by entering the order number, last name, and billing ZIP code on the website or by signing into your account to view your Order History.
FAQ

What is Kirklands' return policy?

Items can be returned or exchanged within 30 days of purchase with a receipt. After 30 days, you may receive a gift card for the item's current value plus tax.
FAQ

Does Kirklands offer free shipping?

Kirklands offers free shipping to their store on select items. These items are labeled with the Ship to Store logo on the product page and will have Ship to Store as a delivery option in the shopping cart.
FAQ

Can I cancel my Kirklands order?

Ship to Store orders can be canceled by calling the store once it arrives at the location. Orders cannot be canceled during normal business hours after 30 minutes of being placed.
FAQ

When can I pick my Ship to Store order?

After your order arrives, you have 21 days to pick it up before it is canceled. Orders are estimated to arrive in 14 to 17 business days.
FAQ

About Kirklands.com Popular Products and Services?

Kirklands.com is a popular online platform for Home & Garden, Shopping, and Home Decor. The website offers a wide range of products and services. Some of the popular categories include Home Decor, Wall Decor, Furniture, Unique Gifts, Mirrors, Lighting, Art & Wall Decor, and Outdoor items. They often have sales and specials, with discounts ranging from 25% to 50% off on various items such as Wreaths, Vases, Stems & Bouquets, Outdoor Rugs, Solar Stools, Pillows, Picture Frames, Candles & Fragrance, Floral, Canvas Art, Wall Decor, Mirrors, Throws, Kitchen & Dining, Baskets & Boxes, Lighting, Area Rugs, Bedding, and Curtains. Customers can also sign up for email updates to be the first to hear about these sales and specials. The website has a clear return policy for customers who are not satisfied with their purchases. Kirklands.com is generally well-received, with most customers expressing satisfaction with their products and services.

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